We ordered our new garage doors when the spring on one of the old doors broke. I knew that the old doors were not in the best of shape and decided to look at replacing them rather than just getting a repair done.
Matt is not a high pressure salesman. He is knowledgeable about the products available, but was low key in his presentation. He asked just enough questions about what we wanted to accomplish to understand what we wanted and allow him to offer some good suggestions about the products and then let us pick what we wanted. He also arranged a temporary repair at a reduced price so that we could use the garage while waiting for delivery of the new doors. This was scheduled and completed quickly.
I made payment for the doors using my credit card by calling your office. That was done quickly and efficiently. The lady handling the transaction gave me a schedule and told me what to expect. We got a couple of calls from the ladies in your office while we were waiting, just to let us know the status.
Our new garage doors were installed yesterday. That was right on schedule based on what we were told when we ordered them. Tom, who installed the doors, called about 45 minutes before he got here to let us know when he would arrive. We appreciated this. When he got here I was at a client’s site, but Kay was home. He did a very good job of cleaning up after the installation and even cleaned the grass that I had tracked in after mowing the yard out of the garage. The doors look great and work well.
All in all, your folks did great. If my experience was typical, you have really put together a good team that will earn customer loyalty.
Scott was very kind and helpful. I am grateful for his service. He turned around to fix the remote problem after he had just left.
Happy with Shawn’s service and professionalism. I find it refreshing that companies still had people like Shawn.
Scott was awesome! He knew exactly what needed to be done. The sensors were not installed properly so Scott properly made the electrical connections and mounted the sensors to the rail! Thanks!
Special thanks to DJ for a professional and thorough door installation. He spent the extra time to assure we understood its operation, really took the time to do an excellent job, was courteous and helpful at all times, and cleaned the area before leaving. It took approximately five hours to complete the job, which was excellent considering he had to do it by himself, and it was clear an extra hand could have resulted in a much quicker install; especially when hauling the weight of the doors. Thanks for the work. It looks really great!
This is a follow-up – regarding the installation of my new garage door opener replacement on 23 Feb 2017. Today the installer DJ installed my replacement opener. He called to let me know when he would arrive and was on time. He was very courteous & very knowledgeable. Explained everything to me as he installed & made sure everything was tested & working & removed all older parts & trash prior to his leaving. I just wanted to let someone know how smooth the installation went and courteous DJ was & that he takes pride in his work & your company! Thank you for a very nice customer service experience. Please pass this on to upper management for any recognition he may be able to receive from the company.
Thank you for the professional service from Richard. I don’t see it often enough these days and it was much appreciated.
Dalton was precise, organized and that it was like ‘watching surgeon at work’.
Blake did a fantastic job servicing my door and he was a delight to have at my home